An unwavering commitment to our patients and their families is at the heart of all we do at Acadia Healthcare. Key elements of this dedicated effort include a focus on superior service at the local and national levels, an ongoing effort to assess and improve patient satisfaction, and multiple initiatives to enhance safety, privacy, and security.
Superior Service & Care for Patients
The most important part of corporate social responsibility at Acadia Healthcare is our daily focus on providing superior care to improve the lives of our patients and their families. We provide a full spectrum of behavioral healthcare services for individuals of all ages.
Treatment options within the Acadia network include detoxification, acute inpatient treatment, residential care, partial hospitalization, intensive outpatient programming, and medication-assisted treatment. Click here to learn more about our programs.
The following are examples of our commitment to superior care at the local and national levels:
- Serving our communities: The highest priority for each our facilities is meeting the behavioral healthcare needs of individuals and families in the local communities that we serve. We are continually working to expand and enhance our facilities’ ability to provide superior services to their communities.
- Investing in our facilities: To provide optimal healing environments for our patients, we continue to invest financial resources in our physical facilities. When you choose a facility in the Acadia network for yourself or a loved one, you can rest assured that treatment will be provided in a safe, secure, and highly supportive therapeutic setting.
- Helping to end the opioid crisis: Acadia Healthcare is one of the nation’s largest providers of outpatient opioid addiction treatment services. With more than 125 comprehensive treatment clinics dedicated to helping individuals who are struggling with opioid addiction, we are committed to playing a leading role in the effort to end our nation’s opioid crisis.
Although the facilities within the Acadia network operate with a significant degree of independence, their ability to deliver quality care is enhanced by our national compliance team of 35 professionals.
How We Achieve Patient Satisfaction
Evaluating the success of a behavioral healthcare effort is always a challenge. At Acadia Healthcare, we measure our effectiveness through patient satisfaction surveys and a variety of additional metrics. We also conduct detailed evaluations to identify trends and assess areas for improvement within our treatment programs and throughout our physical facilities.
More Information on Safety, Privacy, & Security
Protecting our patients’ safety and ensuring their security are at the core of Acadia’s mission. In addition to maintaining our patients’ physical safety, we also ensure the privacy of their medical records and personal information. Acadia has 14 full-time professionals who lead our risk management program, and who work closely with the full-time risk manager at each of our inpatient facilities.
We work continually to improve our culture of safety, and we strive for zero patient harm. In addition to our facility-based safety practices, we have undertaken several initiatives to ensure that our commitment to safety is integrated throughout our organization:
- Corporate safety committee: Our corporate safety committee evaluates safety risks to our patients and employees, and revises and/or establishes new corporate policies as needed.
- Zero tolerance training: Every Acadia employee completes zero tolerance training upon being hired, and on an annual basis thereafter. This training is focused on defining and eliminating abuse, neglect, boundary violations, and exploitation. The training includes a mandatory test each year, with a required passing grade of 100%.
- Safe driving: Every employee who drives patients must take a safe driving course upon being hired, and on an annual basis thereafter. These employees are also subject to regular driving record reviews. All trips require an assessment to determine whether accommodations must be made to meet the special needs of any patients who are being transported.
- Incident reporting: Despite our best efforts, incidents do occur at our facilities. Acadia reports all such incidents, and we analyze all relevant data for trends and follow-up tracking. The data is reviewed by our patient safety subcommittee, which is chaired by Acadia’s vice president of risk management and which also includes our chief compliance officer, vice president of human resources, vice president of clinical services, and all division presidents.
- Safe catch program: Acadia encourages employees to take an active role in maintaining a safe environment, and we acknowledge staff members who identify and report any potential hazards.
- Monthly safety assessment walk-throughs: The risk manager at each of our facilities conducts a monthly walk-through of the facility, guided by a formal checklist of safety and risk indicators. This monthly effort provides the basis for both immediate corrective actions and longer-term improvement plans.
- Facility safety committees: Each of our facilities has a safety committee that is co-chaired by the facility’s risk manager and human resources manager. These committees meet monthly to discuss, implement, and monitor improvements for patient, employee, and visitor safety.
- Safety certification program: Acadia facilities are evaluated every year against a set of requirements designed to enhance a culture of safety excellence.
- Corporate risk assessment audits: Corporate risk analysts regularly conduct facility visits to ensure compliance with our safety and risk management policies.